Our remote IT support services offer the most effective solution for ensuring the smooth performance of your IT network. Whether you are relocating, managing a mobile team, or operating from various locations, our adaptable support is readily available to assist you. Our remote IT support is an exceptional solution tailored to address a wide range of IT support concerns. With our extensive knowledge and proficiency, we are able to efficiently resolve any IT support issues that may arise.
You can reach our dedicated support team via phone, email, or our online support portal. Our friendly staff will promptly respond to your request, gathering all necessary information about the issue at hand.
Our technicians will thoroughly analyse the problem, utilising their expertise and advanced diagnostic tools to identify the root cause and potential underlying issues. Your dedicated engineer will keep you updated throughout the process.
Once the issue is diagnosed, our technicians will work diligently to resolve it promptly. We aim to fix the problem remotely to minimise disruption to your business operations. In cases where on-site support is required, we will dispatch a technician to your location as quickly as possible.
After resolving the issue, we will follow up with you to ensure that everything is working smoothly. We are committed to providing ongoing support and will address any further concerns or questions you may have.
We are available via phone or email at any time of the day to offer exceptional reassurance and prompt guidance for IT support. We are committed to delivering an all-inclusive, proactive IT support tailored specifically to your company. We take pride in our fixed-price approach, ensuring peace of mind and satisfaction when you reach out to us for out of hours IT support, our streamlined process ensures a smooth and efficient resolution to your IT issues
Josh Bevis2022-05-20Great team of IT professional, friendly and proactive. Can not recommend them enough!robertthorpe2022-02-15We have recently used Little Big Tech for our IT services and i am really impressed. Nick was really helpful with every step of the way. For someone who is not top tech savvy, having LBT on hand has been brilliant. Highly recommendedLee Casey2022-02-15Nick and Kala were brilliant at helping us with an IT issue recently and I'd highly recommend them to anyone looking to fix or improve their IT setup. Super helpful and friendly and make everything easy to understand. For any future issues we have we'll certainly be going back to Little Big Tech. Thanks guys!Jessica McGovern2021-12-20The team at Little Big Tech have transformed our backup and storage situation. Working with our quite specific infrastucture setup, they've deployed a network storage system that we can trust to handle the workload we throw at it every single day. Always at the end of the phone or there to assist via email, there's nobody I would rather have our backup and storage or managed IT services with. Highly recommend.Laurence Emmett2021-12-02Having got by for a while without an IT Support Provider for my businesses, i had fallen into the trap of learning to live with a bad system, poor setup and dreadful security. What steered me towards Little Big Tech was the belief they would solve problems i did not even know i had - and they have. These guys may be comparatively small in numbers compared to the larger tech firms, but the key is the team if of the highest quality. Every communication is productive and informative. I would highly recommend their service to any SME company looking for a change in provider, or currently without one.Grizzle Animation Studio2021-12-02Little big tech has helped us implement a management system for our growing animation studio. The system is smartly built using off the shelf products with clever integrations linking finance & time tracking and customer & sales. They gave us a brilliantly transparent service which was also affordable to a studio of our size.
A start-up or micro-business that values IT and has a reliance upon technology, but lacks the time and resources in-house to deal with maintaining, updating and protecting its IT setup.
You are a new company, or an established small company who has made the decision to take your tech seriously. You are looking to use tech in a smart and secure manner, that allows for easy scaling.
Your company has or is starting to experience growth. Process and procedure (doing the right thing, every time) is starting to become more and more important. Despite starting to grow your headcount, your team will likely still be ‘wearing multiple hats’ and therefore carry a lot of pressure.
Your company has experienced impressive growth and you are hungry for more. As a business that has developed maturity in its team and processes, you have a clear picture of your core business and have mapped out a plan for your further development.
Our boss Nick loves helping businesses just like yours. Schedule some time with him to pick his brains on how to get your business to where it needs to be.
1. Availability and Responsiveness
Our team of highly skilled and experienced technicians is available around the clock, ready to provide immediate assistance when you need it most. Whether it’s a critical system failure or a minor technical glitch, we are just a phone call away. We pride ourselves on our quick response times, ensuring that your IT issues are resolved promptly, minimising any potential impact on your business.
2. Expertise and Experience
With years of experience in the IT industry, our technicians possess a vast knowledge of various hardware, software, and networking systems. They have encountered and successfully resolved a wide range of IT issues, allowing them to tackle even the most complex problems efficiently and effectively. Our team keeps up with the latest industry trends and technologies, ensuring that we provide you with the most up-to-date solutions and recommendations.
3. Versatility and Adaptability
Our team of remote IT engineers possesses the expertise to diagnose and resolve any IT problems you may encounter, all without the need for physical presence at your premises. In the unlikely event that we are unable to fix the issue remotely, we provide onsite IT support, ensuring one of our engineers will promptly arrive at your location. We can always support you, even if you expand your office locations across the UK, you will be safe in the knowledge that Little Big Tech will always provide the best support and expertise.
4. Proactive Monitoring and Maintenance
Our advanced monitoring tools constantly keep an eye on your systems, being proactive by identifying potential problems before they escalate into major issues. By regularly reviewing and updating your IT infrastructure, we help minimise the risk of downtime and ensure optimal performance. Our engineers establish remote connections with your computers at your preferred time, enabling them to promptly address any issues and work on them until they are completely resolved. There are no time constraints or additional charges involved in this process.
5. Professional Service
The team at Little Big Tech provide the highest level of service, professionalism, and reliability. You will establish a strong bond with a senior manager, and other engineers, thereby integrating them seamlessly into your business operations.