little big tech

Managed IT support and cyber security for ambitious businesses across London, Kent and the South East. Is your technology holding you back, or keeping you safe?

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How we actually perform

Pulled from the systems that run our business, not from a marketing page.

99%

of support issues fixed the same working day

Internal support records · last 90 days

100%

of issues resolved within our agreed SLA

Independently verified by Assurix · last 90 days

98%

of client devices patched against critical vulnerabilities

Independently verified by Assurix · last 90 days

100%

customer satisfaction

Independently verified by Assurix · last 90 days

Figures as of 2026-09-09. Verified figures are re-checked by Assurix every six hours, not once a year. Support figures are pulled from our internal support records — spam, duplicates and abandoned tickets excluded, and “same working day” means within our support hours excluding time waiting on the client. “Resolved within our agreed SLA” means within the response and resolution targets set out in each client's service agreement. “Critical vulnerabilities” means those rated Critical or High severity in the relevant vendor's security advisory.

The 90-Day Resilience Guarantee

We’ll make your business more resilient in 90 days. If we don’t, we stop charging.

And we don't ask you to take our word for it. We measure your resilience before we start, and again at day 90.

How the 90-Day Guarantee works →

Trusted by ambitious businesses

Podcast Guys
Prorec
We Do Play
MyArk
Podcast Guys
Prorec
We Do Play
MyArk
Podcast Guys
Prorec
We Do Play
MyArk
Podcast Guys
Prorec
We Do Play
MyArk
Podcast Guys
Prorec
We Do Play
MyArk
Podcast Guys
Prorec
We Do Play
MyArk
Podcast Guys
Prorec
We Do Play
MyArk
Podcast Guys
Prorec
We Do Play
MyArk

Client story

“They proactively identify challenges, offer tailored solutions, and ensure that businesses get the most out of their investments. Their dedication to service excellence means that organisations not only stay connected but thrive.”

Jon Thomas — We Do Play

13 sites across Flip Out UK, Activate UK, Putt Putt Social and Rumble Rooms

Read the full story →

Managed IT Support That Secures Ambitious Businesses

Whether it's a system going down at the worst possible moment, a security incidentyou weren't prepared for, or just the nagging feeling that your IT isn't quite where it should be. These aren't just technical problems; they're business risks.

Little Big Tech helps ambitious businesses get ahead of them. It starts with a single question: where do you actually stand?

Nick – Little Big Tech

Our Structured Four-Stage Approach to Improving IT

From your first free assessment to ongoing quarterly improvement.

1

Get your indicative score.

Takes under 10 minutes. It's completely free.

Answer a short set of questions about your technology environment. No consultant required, no commitment needed. You'll get an indicative Technology Resilience Score™ that gives you a real sense of where your business sits — and where the gaps are likely to be.

2

Get your verified score.

Your verified score is a deeper assessment with our technical team. It costs £495.

Your indicative score points the way. Your verified score tells the full story. One of our consultants will conduct a structured assessment of your environment and produce a consultant-verified Technology Resilience Score™ — accurate, detailed, and actionable.

3

Close critical gaps.

This happens at onboarding, once your service is set up.

Once we know your verified score, we build a prioritised onboarding plan focused on one clear goal: lifting your score above 3.0 — the threshold for operational stability. Every workstream is tied directly to your score, so you can see exactly what's being fixed and why.

4

Improve Every Quarter.

With our ongoing support, we help you close the gaps in your IT infrastructure.

Resilience isn't a one-time project — it's an ongoing commitment. Through regular account reviews and quarterly business reviews, we track your score over time, celebrate measurable progress, and keep your technology aligned with your growth.

The best time to know your Technology Resilience Score was before something went wrong.
The second best time is today.

We've Kept It Simple

At Little Big Tech we keep it simple with one rate, per user, per month. Your business's IT support is fully managed by our dedicated team.

£75 per user, per month + VAT

10-user minimum, exclusive of VAT. One flat per-user fee covers managed IT support, a 24-hour Security Operations Centre, cyber incident response, vulnerability management, email filtering, phishing simulations, device patching, and Microsoft 365 or Google Workspace backup and configuration. The full stack — no bolt-ons, no hidden extras. Priced per user so it scales exactly as your team does — no new tiers to jump to, no renegotiation when you hire.

For law firms

Could your fee earners already be paying for your IT?

Run your own numbers against your charge-out rate and realisation, and see whether the time your fee earners recover covers what you spend on IT. Nothing gated, nothing emailed to you.

See if it stacks up for your firm →

The first UK MSP independently verified on both security and service quality — re-verified every 6 hours, not once a year.

Most businesses we assess start below the benchmark for their size. The free Technology Resilience Assessment shows you exactly where you stand — and what to strengthen first. Under 10 minutes, score and report straight to your inbox.

Check out what our customers have to say

5.0
35 reviewsView on Google →
HV
Helen Valls-Russell
1 year ago

“The onboarding service is excellent and supportive. When we have an issue or a concern, they respond swiftly and provide proactive guidance and support. Such a great team — not just a nameless call centre. We are able to speak with people we know and we feel supported.”

JT
Jon Thomas
1 year ago

“Little Big Tech have been instrumental in providing cutting-edge solutions that ensure uninterrupted communication, enhanced collaboration, and superior call quality for our multiple brands in the We Do Play group. What truly sets them apart is their commitment to going above and beyond — proactively identifying challenges, offering tailored solutions, and ensuring businesses get the most out of their investment. Highly recommend.”

JM
Jessica McGovern
4 years ago

“The team at Little Big Tech have transformed our backup and storage situation. Working with our quite specific infrastructure setup, they've deployed a network storage system we can trust. Always at the end of the phone or there to assist via email — there's nobody I would rather have our managed IT services with.”

DS
Dave Sutton
3 years ago

“Fabulously forward thinking guys to work with. Energetic and supportive — a human approach to technology. Great experience in helping smaller firms to get a grasp of technology to grow.”

LE
Laurence Emmett
4 years ago

“Having got by without an IT Support Provider, I had fallen into the trap of learning to live with a bad system, poor setup and dreadful security. What steered me towards Little Big Tech was the belief they would solve problems I did not even know I had — and they have. These guys may be comparatively small but the team is of the highest quality. Every communication is productive and informative.”

LC
Louise Campbell
4 months ago

“Matt and John are fantastic. They are the most friendly, helpful and skilled guys when it comes to anything to do with my PC. No matter how serious or trivial the issue, they are so professional and patient and nothing is a bother to them — they sort issues immediately. Gold standard service all the way!”

JL
John Leung
4 months ago

“I had a query on software usage and Matthew Cooper was the assigned engineer. He was quick and responsive, helped resolve the problem very quickly. Great service!”

JB
James Brian
4 months ago

“Great responsive team who are incredibly helpful and friendly. Highly recommended.”

DA
Dale Agar
5 months ago

“Super efficient and professional company, always offer excellent and honest advice whether it's in their best interest or not. Highly recommend.”

KR
Kimberley Rowe
5 months ago

“Matthew from Little Big Tech has come to my rescue on many occasions over the years. Booking a time slot is quick and easy. Today he sorted out a few issues with my work laptop really quickly in his helpful and cheerful manner. Thanks Matt.”

LO
Lauren Ottewell
6 months ago

“Thank you to John W at Little Big Tech who helped resolve an issue I had at work today. My query was handled quickly and efficiently and all communication with John was friendly from start to finish. Great service, thank you so much.”

KI
Kirsty Richardson
6 months ago

“Fantastic service from Matthew Cooper, he's so knowledgeable and friendly and willing to help. Hugely appreciate it, thanks from everyone at A Construction Builds Ltd.”

KW
Karen Woodbridge
6 months ago

“Little Big Tech have supported our business for about 4 years now and the team have always been super efficient and responsive. My emails were hacked and LBT instantly stepped in — Matt and John were on the case before I even knew I had a problem. They sorted the issue, isolated my system and drafted an update I could send to my clients. I can't recommend them enough.”

TF
Tracey Friel
6 months ago

“John is always very quick to answer our queries at the U Clinic. He is very professional and always sorts out any problems we may have. Highly recommend!”

GC
Grahame Clarke
6 months ago

“Computer was hacked, Matt and John from LBT acted immediately and shut everything down, saved more problems and then set to work restoring everything. Efficient, friendly and knowledgeable — many thanks.”

FI
Far M. Imtiazi
6 months ago

“Matt was great. Polite & professional. Plus he resolved the issue in minutes if not seconds!”

MM
Matthew Mills
7 months ago

“Matthew from Little Big Tech was able to sort out my all-in-one PC with no problems. From start to finish he was very helpful and always is whenever we have a problem.”

MB
Matt Bull
7 months ago

“John was super quick to arrive onsite earlier today, and he assisted in fixing a software issue with our customer-facing devices. Without him, our busy day would have felt even busier. Huge props to his great work ethic and speedy service.”

RW
Roger Wright
8 months ago

“Fantastic customer service from Matt. Nothing is too much trouble, extremely patient, and will solve any computer issue quickly and efficiently, in a friendly manner. 100% recommend.”

AM
Andy Massie
1 year ago

“I couldn't recommend Little Big Tech strongly enough. They have been entirely focused on my needs as a small business owner, and have delivered over and above what I asked for at fantastic value for money. On top of all that, they have an awesome vibe — proactive, engaged, kind, warm — everything you could hope for in a tech service provider.”

Beyond IT support

Two Engines Built for Ambitious Businesses

Resilient IT keeps your business running — it doesn't grow it. That's why we built two more Engines: one brings you more customers, one helps you do more with the team you already have. Explore both at ambitious.biz.

Growth Engine

Finds and attracts the people actively looking to buy, and guides them through to becoming a client — with every change reviewed by you before it goes live.

See If Growth Engine Fits

Efficiency Engine

Automates repetitive work and standardises inconsistent processes, so your team does more without you having to hire for it.

See If Efficiency Engine Fits

Book Your Free 30-Minute IT Review

Thirty focused minutes. It's a discovery conversation, not a full technical audit — but by the end of it you'll know:

  • ✓ Whether we're the right provider for your business
  • ✓ Where your Technology Resilience Score™ stands today and which gaps to close first — we run your free assessment live on the call
  • ✓ The likely scope and indicative cost of closing them
  • ✓ What switching provider would actually involve, if that's relevant
  • ✓ Whether a deeper, Validated assessment is worth doing next
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Book Your Free 30-Minute IT Review

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