The Technology Resilience Assessment for Financial Services

The FCA expects firms to understand their operational resilience — and to evidence it.

Client money, regulated data and your firm's reputation all ride on the same systems.

Your Technology Resilience Score™ gives you the baseline, in black and white.

Answer a short set of questions about the systems your firm runs on — no deep technical knowledge needed — and we'll email you a personalised Technology Resilience Report you can put in front of your board, your compliance function or your auditors.

Free  ·  Under 10 minutes  ·  Report straight to your inbox

What we look at

  • Whether a compromised login would reach client data and payment processes
  • Whether your people could keep serving clients through an outage — and how quickly systems recover
  • How well client records and core systems would survive a ransomware event
  • Whether you could evidence your resilience position to the FCA, auditors or institutional clients
  • Whether every member of staff would spot and report a fraudulent instruction

Your score is measured on the same Technology Resilience Score™ scale we use for every organisation we assess — so you can see exactly how you compare, in language written for your sector.

Your Technology Resilience Report

Example report

2.8

/ 5.0

Your target: 4.0

0.5 above the typical UK business of your size — with 1.2 to close to reach your target.

UK average 2.3

Target 4.0

Score by area

Backup & Business Continuity

2.1

Passwords & Access

2.4

Staff Awareness

2.9

Devices & Equipment

3.0

Systems & Cloud

3.4

Your first steps

  1. 1

    Switch on multi-factor authentication across every system — the single most effective step

  2. 2

    Run a test restore this month to prove your backups actually work

  3. 3

    Write a one-page incident response plan so the first hour isn't chaos

Benchmarks drawn from the UK Government Cyber Security Breaches Survey.

Frequently asked questions

How does this relate to FCA operational resilience expectations?

The score gives you a structured, benchmarked view of the technology and cyber controls that underpin operational resilience — important business services depend on the systems this assessment measures. It's a baseline and a prioritised starting point, not a regulatory submission.

Who sees the results?

You do — the report goes straight to your inbox. Our team also sees a summary so we can follow up usefully if you'd like a conversation. We don't share your answers with anyone else.

Do I need technical knowledge to answer?

No. Every question is written in plain English with a clear 'how to answer' guide against each score level. Compliance officers and operations leads complete it comfortably.

What happens after I get my score?

The report gives you a clear first step for each area that needs attention. If you want a deeper, evidence-based position — for the board or for regulatory conversations — our consultant-led verified assessment produces a full risk register and phased roadmap.

Want to see how we support organisations like yours day to day?

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Louise Campbell
1 month ago

Matt and John are fantastic. They are the most friendly, helpful and skilled guys when it comes to anything to do with my PC. No matter how serious or trivial the issue, they are so professional and patient and nothing is a bother to them — they sort issues immediately. Gold standard service all the way!

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John Leung
1 month ago

I had a query on software usage and Matthew Cooper was the assigned engineer. He was quick and responsive, helped resolve the problem very quickly. Great service!

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James Brian
2 months ago

Great responsive team who are incredibly helpful and friendly. Highly recommended.

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Dale Agar
2 months ago

Super efficient and professional company, always offer excellent and honest advice whether it's in their best interest or not. Highly recommend.

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Kimberley Rowe
3 months ago

Matthew from Little Big Tech has come to my rescue on many occasions over the years. Booking a time slot is quick and easy. Today he sorted out a few issues with my work laptop really quickly in his helpful and cheerful manner. Thanks Matt.

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Lauren Ottewell
3 months ago

Thank you to John W at Little Big Tech who helped resolve an issue I had at work today. My query was handled quickly and efficiently and all communication with John was friendly from start to finish. Great service, thank you so much.

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Kirsty Richardson
3 months ago

Fantastic service from Matthew Cooper, he's so knowledgeable and friendly and willing to help. Hugely appreciate it, thanks from everyone at A Construction Builds Ltd.

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Karen Woodbridge
4 months ago

Little Big Tech have supported our business for about 4 years now and the team have always been super efficient and responsive. My emails were hacked and LBT instantly stepped in — Matt and John were on the case before I even knew I had a problem. They sorted the issue, isolated my system and drafted an update I could send to my clients. I can't recommend them enough.

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Tracey Friel
4 months ago

John is always very quick to answer our queries at the U Clinic. He is very professional and always sorts out any problems we may have. Highly recommend!

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Grahame Clarke
4 months ago

Computer was hacked, Matt and John from LBT acted immediately and shut everything down, saved more problems and then set to work restoring everything. Efficient, friendly and knowledgeable — many thanks.

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Far M. Imtiazi
4 months ago

Matt was great. Polite & professional. Plus he resolved the issue in minutes if not seconds!

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Matthew Mills
4 months ago

Matthew from Little Big Tech was able to sort out my all-in-one PC with no problems. From start to finish he was very helpful and always is whenever we have a problem.

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Matt Bull
5 months ago

John was super quick to arrive onsite earlier today, and he assisted in fixing a software issue with our customer-facing devices. Without him, our busy day would have felt even busier. Huge props to his great work ethic and speedy service.

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Roger Wright
5 months ago

Fantastic customer service from Matt. Nothing is too much trouble, extremely patient, and will solve any computer issue quickly and efficiently, in a friendly manner. 100% recommend.

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Andy Massie
10 months ago

I couldn't recommend Little Big Tech strongly enough. They have been entirely focused on my needs as a small business owner, and have delivered over and above what I asked for at fantastic value for money. On top of all that, they have an awesome vibe — proactive, engaged, kind, warm — everything you could hope for in a tech service provider.

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Helen Valls-Russell
1 year ago

The onboarding service is excellent and supportive. When we have an issue or a concern, they respond swiftly and provide proactive guidance and support. Such a great team — not just a nameless call centre. We are able to speak with people we know and we feel supported.

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Jon Thomas
1 year ago

Little Big Tech have been instrumental in providing cutting-edge solutions that ensure uninterrupted communication, enhanced collaboration, and superior call quality for our multiple brands in the We Do Play group. What truly sets them apart is their commitment to going above and beyond — proactively identifying challenges, offering tailored solutions, and ensuring businesses get the most out of their investment. Highly recommend.

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Dave Sutton
3 years ago

Fabulously forward thinking guys to work with. Energetic and supportive — a human approach to technology. Great experience in helping smaller firms to get a grasp of technology to grow.

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Jessica McGovern
4 years ago

The team at Little Big Tech have transformed our backup and storage situation. Working with our quite specific infrastructure setup, they've deployed a network storage system we can trust. Always at the end of the phone or there to assist via email — there's nobody I would rather have our managed IT services with.

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Laurence Emmett
4 years ago

Having got by without an IT Support Provider, I had fallen into the trap of learning to live with a bad system, poor setup and dreadful security. What steered me towards Little Big Tech was the belief they would solve problems I did not even know I had — and they have. These guys may be comparatively small but the team is of the highest quality. Every communication is productive and informative.