IT Support Pricing Guide
How Much Does IT Support Cost?
Full managed IT support in the UK typically costs £75–120 per user per month for a package that includes helpdesk, 24-hour security monitoring, and incident response. Here is what drives that number — and what to watch for in the gap between the cheapest and the best.
The market at a glance
IT support pricing tiers — what you get and what you do not.
£80–150/hour
Plus callout fee
Break-fix / ad hoc
Included
You call when something breaks. An engineer comes and fixes it.
Watch for
No monitoring, no prevention, no proactive security. You pay for every incident.
£25–50/user/month
Monitoring only
Basic managed IT
Included
Remote monitoring and basic helpdesk. Devices watched, tickets handled.
Watch for
Typically no security operations centre, no incident response, no backup. Security is a bolt-on at extra cost.
£75–120/user/month
All-inclusive
Full managed IT + security
Included
Helpdesk, 24-hour SOC, incident response, vulnerability management, email security, phishing simulations, backup.
Watch for
Nothing significant — this is what complete managed IT support should include.
£120+/user/month
Regulated sectors
Enterprise / compliance-led
Included
Everything above, plus dedicated compliance documentation, audit support, DSPT/FCA/SRA alignment, on-site options.
Watch for
Relevant for larger or heavily regulated firms; may be more than a growing SME needs.
Pricing ranges are indicative of the UK market as of 2026. Actual pricing varies by provider, scope, and contract structure.
Resilience-Fixed
£750/month
Up to 10 users
All-inclusive managed IT support at one flat monthly fee. Full security stack included.
See what's included →Resilience-Flex
£75/user/month
11+ users
Per-user pricing that scales with your team. The same full security stack, built for growing firms.
See what's included →What drives the price
Five factors that determine what your IT support should cost.
Number of users
Per-user pricing is the most common model for managed IT support. Fewer users means a lower monthly bill, but the cost per user tends to drop as headcount grows. Packages designed for smaller firms (up to 10 users) are often priced as a flat monthly fee rather than per-user.
Scope of support
Helpdesk hours, whether support covers evenings and weekends, on-site visits, and whether a 24-hour Security Operations Centre is included all affect the price. The largest cost difference is usually between providers that include security in the base price and those that sell it as an add-on.
Security requirements
Firms in regulated sectors — FCA-authorised businesses, law firms, healthcare providers — face higher security and compliance obligations. An IT environment built to support Cyber Essentials certification, DSPT requirements, or FCA operational resilience rules costs more to configure and maintain than one built to a general SME standard.
Cloud vs on-premise infrastructure
Businesses running Microsoft 365 or Google Workspace in the cloud are typically cheaper to support than those with on-premise servers. On-premise infrastructure requires hardware management, physical maintenance, and more complex backup arrangements.
Existing IT estate
A business with well-documented, standardised devices and software costs less to onboard and support than one with a mixed, ageing, or poorly configured estate. The state of your current setup affects both the initial setup cost and the ongoing monthly fee.
The real cost of cheap IT support.
The price difference between a basic managed IT package and a full-stack one is often £30–50 per user per month. That is real money. But the comparison is not between paying more and paying less — it is between a provider that includes security and one that does not.
A ransomware incident costs the average UK SME tens of thousands of pounds to recover from — in downtime, data recovery, IT forensics, and in some cases, regulatory fines for a notifiable data breach. A business email compromise that redirects a client payment can cost more. Neither of these is a theoretical risk: they are the most common reasons businesses in our target sectors contact us after something has gone wrong.
The question to ask of any IT support quote is not "what does this cost?" but "what does this include?" Specifically: is a 24-hour Security Operations Centre included, or charged separately? Is cyber incident response included, or will you be billed per incident? Is backup included, and is it tested? If the answers to those questions involve add-ons and qualifications, the headline price is not the real price.
Before deciding what to spend, it is worth knowing where your current environment stands. Our Technology Resilience Score™ gives you a benchmarked view of your security posture — so you can see exactly what gaps any new provider would need to close, and hold them accountable to closing them. If you already have IT support and want to check whether you are getting fair value, the IT cost check is the fastest place to start.
Before you decide
Know your current baseline
The free Technology Resilience Score™ tells you exactly what your current IT environment is missing — before you commit to any provider.
Check what you're paying for
Already have IT support? Use the free IT cost check to see whether your current price and scope add up.
Compare on scope, not price
Two quotes at different prices often include very different things. Security is the most common hidden gap.
Not sure what your IT support should include? Get a free, benchmarked baseline.
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Straight answers
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IT support pricing for your sector
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