Technology Resilience Score™ — Guided

Get Your Resilience Score With Our Experts By Your Side

Not sure where to start? Let one of the Little Big Tech team sit with you on a call, walk you through the assessment, and make sure your score truly reflects your business.

Book My Guided Session

Is this for me?

For business owners who want the full picture

The guided session is for business owners who want more than a score — they want to understand what it means.

It suits those who'd rather talk through their answers with someone who knows what they're looking at, those who want to make sure nothing important gets missed, and those who'd value a conversation about next steps rather than just a PDF report.

What you get

Your TRS benchmarked against UK SMB averages

A guided walkthrough with a Little Big Tech engineer

Plain-English explanation of your results

Prioritised, actionable recommendations

No obligation — no hard sell

Book My Guided Session

The process

How it works

01

Book your 30-minute session

Whether you prefer video or a simple phone call, we'll work around you. All you need to bring is 30 minutes and a willingness to be honest about where your business is today.

02

We walk you through every question

Every question in the assessment has a reason behind it. Your expert will explain what each one is really asking, why it matters, and what a strong answer looks like — so you're never left guessing or accidentally underselling what your business already does well.

03

No rush, no wrong answers

If something prompts a broader question about your technology, that's a good thing — your expert is there to help you think it through. The goal is an accurate picture of your business, not a fast one.

04

Your score and report, generated immediately

As soon as the assessment is complete you'll have a clear, documented view of your technology and cyber security maturity — benchmarked against UK SMB averages and broken down into the areas that matter most.

05

We explain what it means and what to do next

Your expert won't just hand you a report and wish you luck. They'll walk you through where you're in good shape, where there are gaps, and what a sensible path forward looks like.

Your deliverables

What will you get from your Technology Resilience Score assessment?

Your Technology Resilience Score, benchmarked against businesses like yours

Your score gives you an instant, at-a-glance measure of how resilient your business technology is — expressed as a clear rating so there's no ambiguity about where you stand. Crucially, it's benchmarked against UK SMB averages, so you're not measuring yourself against enterprise giants or best-case ideals.

A personalised maturity report covering key areas of your IT and cyber security

Your report breaks down your score across the areas that matter most — from how your data is backed up and protected, to how your team accesses systems securely, to how prepared you are if something goes wrong. It's personalised to your answers, which means it reflects your business — not a generic template.

Clear, prioritised recommendations for improvement

Knowing where you stand is only useful if you know what to do next. Your report includes specific, actionable recommendations ranked by priority, so you're never left staring at a list of problems without a place to start.

A baseline to measure progress against over time

Your score and report serve as a documented snapshot of where your business is today, giving you something concrete to revisit and measure against as you make improvements. Over time, you can track how your resilience has grown.

Your score is waiting. Let's find it together.

This isn't a sales call. It's genuinely useful time that gives you clarity on where your business stands. If you choose not to work with us, there is no charge.

Book Your Guided Session

Here's What Our Customers Say

5.0
35 reviewsView on Google →
LC
Louise Campbell
2 weeks ago

Matt and John are fantastic. They are the most friendly, helpful and skilled guys when it comes to anything to do with my PC. No matter how serious or trivial the issue, they are so professional and patient and nothing is a bother to them — they sort issues immediately. Gold standard service all the way!

JL
John Leung
2 weeks ago

I had a query on software usage and Matthew Cooper was the assigned engineer. He was quick and responsive, helped resolve the problem very quickly. Great service!

JB
James Brian
1 month ago

Great responsive team who are incredibly helpful and friendly. Highly recommended.

DA
Dale Agar
1 month ago

Super efficient and professional company, always offer excellent and honest advice whether it's in their best interest or not. Highly recommend.

KR
Kimberley Rowe
2 months ago

Matthew from Little Big Tech has come to my rescue on many occasions over the years. Booking a time slot is quick and easy. Today he sorted out a few issues with my work laptop really quickly in his helpful and cheerful manner. Thanks Matt.

LO
Lauren Ottewell
2 months ago

Thank you to John W at Little Big Tech who helped resolve an issue I had at work today. My query was handled quickly and efficiently and all communication with John was friendly from start to finish. Great service, thank you so much.

KI
Kirsty Richardson
2 months ago

Fantastic service from Matthew Cooper, he's so knowledgeable and friendly and willing to help. Hugely appreciate it, thanks from everyone at A Construction Builds Ltd.

KW
Karen Woodbridge
3 months ago

Little Big Tech have supported our business for about 4 years now and the team have always been super efficient and responsive. My emails were hacked and LBT instantly stepped in — Matt and John were on the case before I even knew I had a problem. They sorted the issue, isolated my system and drafted an update I could send to my clients. I can't recommend them enough.

TF
Tracey Friel
3 months ago

John is always very quick to answer our queries at the U Clinic. He is very professional and always sorts out any problems we may have. Highly recommend!

GC
Grahame Clarke
3 months ago

Computer was hacked, Matt and John from LBT acted immediately and shut everything down, saved more problems and then set to work restoring everything. Efficient, friendly and knowledgeable — many thanks.

FI
Far M. Imtiazi
3 months ago

Matt was great. Polite & professional. Plus he resolved the issue in minutes if not seconds!

MM
Matthew Mills
3 months ago

Matthew from Little Big Tech was able to sort out my all-in-one PC with no problems. From start to finish he was very helpful and always is whenever we have a problem.

MB
Matt Bull
4 months ago

John was super quick to arrive onsite earlier today, and he assisted in fixing a software issue with our customer-facing devices. Without him, our busy day would have felt even busier. Huge props to his great work ethic and speedy service.

RW
Roger Wright
4 months ago

Fantastic customer service from Matt. Nothing is too much trouble, extremely patient, and will solve any computer issue quickly and efficiently, in a friendly manner. 100% recommend.

AM
Andy Massie
9 months ago

I couldn't recommend Little Big Tech strongly enough. They have been entirely focused on my needs as a small business owner, and have delivered over and above what I asked for at fantastic value for money. On top of all that, they have an awesome vibe — proactive, engaged, kind, warm — everything you could hope for in a tech service provider.

HV
Helen Valls-Russell
1 year ago

The onboarding service is excellent and supportive. When we have an issue or a concern, they respond swiftly and provide proactive guidance and support. Such a great team — not just a nameless call centre. We are able to speak with people we know and we feel supported.

JT
Jon Thomas
1 year ago

Little Big Tech have been instrumental in providing cutting-edge solutions that ensure uninterrupted communication, enhanced collaboration, and superior call quality for our multiple brands in the We Do Play group. What truly sets them apart is their commitment to going above and beyond — proactively identifying challenges, offering tailored solutions, and ensuring businesses get the most out of their investment. Highly recommend.

DS
Dave Sutton
3 years ago

Fabulously forward thinking guys to work with. Energetic and supportive — a human approach to technology. Great experience in helping smaller firms to get a grasp of technology to grow.

JM
Jessica McGovern
4 years ago

The team at Little Big Tech have transformed our backup and storage situation. Working with our quite specific infrastructure setup, they've deployed a network storage system we can trust. Always at the end of the phone or there to assist via email — there's nobody I would rather have our managed IT services with.

LE
Laurence Emmett
4 years ago

Having got by without an IT Support Provider, I had fallen into the trap of learning to live with a bad system, poor setup and dreadful security. What steered me towards Little Big Tech was the belief they would solve problems I did not even know I had — and they have. These guys may be comparatively small but the team is of the highest quality. Every communication is productive and informative.

Prefer to go at your own pace?

Take the self-serve assessment online — it takes under 15 minutes and you'll get your personalised report straight away.

Take the Self-Assessment